FAQS

When it comes to our business, we offer our customers a powerful resource and a recipe for success. Listed below is a list of Frequently Asked Questions asked by our clients. If your question is not listed, that doesn't mean we don't have an answer for you. Call (714) 742-9714 or email info@giffinllc.com and we'll do our best to find the answer.

Shipping and Delivery

• What are normal production and delivery times?
• What happens if a product is backordered?
• How can I get my order faster?
• Can I have my order shipped to multiple addresses?

Pricing and Payment

• What are the standard minimum order quantities?
• What are the standard setup charges?
• What payment options are available?
• Why is sales tax added to my order?

Art and Decoration

• What is the art charge?
• Will I be charged for simply uploading my artwork?
• What type of file formats can I submit for use?
• Are there any file types you prefer that I don't submit?
• Are there any limitations on the types of graphics that can be reproduced with the embroidery process?
• Can I use a specific font in my artwork?
• Can I use my own PMS color?
• How long will my artwork stay in my logo locker?
• Why does my uploaded artwork in my logo locker look grainy? Will the finished artwork on the product come out like that?

Orders and Returns

• Can I add, cancel or delete items on my order if I change my mind?
• Can I get a sample of the product?
• Can I receive a pre-production sample for approval prior to my order being placed into production?
• Am I limited to the items shown in the catalog or can I customize my order?
• What if I want a larger quantity than those listed on the site?
• How do I get in touch with someone if I have a problem with my order?
• What if I receive more or less than I ordered?
• What if I'm not sure about the product color?
• What sizes should I order?
• What is your return policy?

Website/General

• Is my credit card and account information secure?
• What if I'm having trouble with your website or I find an error?
• Can I order a print catalog?
• How can I contact Promos4Less directly?
• How can I find out about special offers?
• Terms and Conditions of Sale
• Artwork Policy
• Site notes

Any questions, please Contact us: (714) 742-9714

Contact us for more info